Privacy Policy
Trillium Pharmacy Privacy Policy:
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
Trillium Health Care and Trillium Pharmacy and all “affiliated entities” for purposes of HIPAA compliance and administration. We are committed to protecting your privacy and understand the importance of safeguarding your personal health information. We are required by federal law to maintain the privacy of health information that identifies you or that could be used to identify you (known as “Protected Health Information” or “PHI”). We also are required to provide you with this Notice, which explains our legal duties and privacy practices with respect to PHI that we collect and maintain. This Notice describes your rights under federal law and State of California law, where applicable, relating to your PHI. Trillium Pharmacy is required by federal law to abide by this Notice. However, we reserve the right to change the privacy practices outlined in this Notice and make the new practices effective for all PHI that we maintain. Should we make such a change, we will display the revised Notice at our pharmacies and make it available to you upon request.
I. USES AND DISCLOSURES OF PROTECTED HEALTH INFORMATION
1. Treatment. Your PHI can be used and disclosed by Trillium Pharmacy for treatment purposes. For example, your PHI will be used by our pharmacists to fill your prescription and to counsel you about the appropriate use of your medication.
We also may use and disclose your PHI to provide you with information about our health-related products and services. We may also send you compliance communications, such as reminders to refill or renew your prescription, information about generic alternatives for your prescription, or information about ways to enhance or improve your treatment outcomes.
2. Payment. Your PHI can be used and disclosed for payment purposes. For example, we may communicate your PHI to your insurance company so that it can process payment for your prescription.
3. Health Care Operations. Your PHI can be used and disclosed to allow us to conduct health care operations, which generally are the administrative activities that we undertake in order to operate our pharmacies. For example, we may use your PHI to evaluate the performance of our pharmacists and to engage in other quality assurance activities.
B. Other Uses and Disclosures of Protected Health Information Trillium Pharmacy is Permitted or Required to Make Without Your Authorization. In general, we are required to obtain your specific written authorization to use or disclose your PHI for purposes unrelated to treatment, payment, or health care operations. However, there are exceptions to this general rule under which we are permitted or required to make certain uses and disclosures of your PHI without authorization. These situations include:
1. Required by the Secretary of Health and Human Services. We may be required to disclose your PHI to the Secretary of Health and Human Services to investigate or determine our compliance with the federal privacy law.
2. Required by Law. We may use or disclose your PHI to the extent that the use or disclosure is otherwise required by State of California or federal law.
3. Public Health. We may disclose your PHI for public health activities, such as disclosures to a public health authority or other government agency that is permitted by law to collect or receive the information (e.g., the Food and Drug Administration).
4. Abuse or Neglect. If you have been a victim of abuse, neglect, or domestic violence, we may disclose your PHI to the government agency authorized to receive such information.
5. Health Oversight. We may disclose PHI to a health oversight agency for activities authorized by law, such as: civil or criminal investigations; inspections; licensure or disciplinary actions; or other activities necessary for appropriate oversight of retail pharmacies, governmental health benefit programs, or compliance with laws.
6. Judicial and Administrative Proceedings. We may disclose PHI in response to a court or agency order, and in some cases, in response to a subpoena or other lawful process not accompanied by a court order.
7. Law Enforcement. We may disclose PHI for law enforcement purposes, such as providing information to the police about the victim of a crime.
8. Coroners, Medical Examiners, and Funeral Directors. We may disclose PHI to a coroner, medical examiner, or funeral director if it is needed to carry out their duties.
9. Research. We may disclose your PHI to researchers when the research is being conducted under established protocols to ensure the privacy of your information.
10. Serious Threat to Health or Safety. Your PHI may be disclosed if we believe it is necessary to prevent a serious and imminent threat to the public health or safety and it is to someone we reasonably believe is able to prevent or lessen the threat.
11. Specialized Government Functions. We may disclose PHI for purposes related to military or national security concerns, such as for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits.
12. Domestic Armed Forces Personnel. We may use and disclose your PHI for activities deemed necessary by appropriate military command authorities to assure the proper execution of the military mission, if the authority has published proper notice in the Federal 2 Register stating the purposes for which such information may be used or disclosed.
13. Inmates. Under certain circumstances, we may disclose the PHI of inmates of a correctional institution.
14. Workers’ Compensation. Your PHI may be disclosed to comply with workers’ compensation laws and other similar programs.
C. Other Restrictions on Uses and Disclosures of Protected Health Information. The uses and disclosures of your PHI described above are permitted or required by federal law. Some State of California’s have laws that require additional privacy safeguards above and beyond the federal requirements. Thus, if a State of California law is more restrictive regarding uses and disclosures of your PHI or provides you with greater rights with respect to your PHI, Trillium Pharmacy will comply with the State of California law. If your State of California has enacted a more stringent law, we have attached as an addendum to this Notice our privacy practices regarding your PHI in that State of California.
D. Notice to Minors. If you are a minor who has lawfully provided consent for treatment and you wish that we treat you as an adult for purposes of access to, and disclosure of, records related to such treatment, please notify a pharmacist or our Privacy Office.
E. Disclosures to Business Associates for Conducting Permitted Activities. Trillium Pharmacy may conduct the above-described activities ourselves, or we may use non-Trillium Pharmacy Business Associates to perform those operations. In those instances where we disclose your PHI to a third party acting on our behalf, we will protect your PHI through an appropriate privacy agreement, referred to as a Business Associate Agreement. In addition to these contractual obligations, as of February 17, 2010, Business Associates have independent HIPAA compliance obligations.
F. Other Uses and Disclosures of Protected Health Information Based Upon Your Written Authorization. Other uses and disclosures of your PHI, not described above, will be made only with your written authorization. We are specifically prohibited from selling your PHI without your authorization. You may revoke this authorization at any time, in writing, except to the extent that we have taken action in reliance on the authorization.
II. Your Rights
As a patient, you have certain rights regarding your PHI. We require that you submit a written request to exercise a patient right, addressed to our HIPAA Privacy Office and delivered during regular business hours sufficiently in advance to allow us to administer your request as required. These rights include:
A. You have the right to request a restriction on certain uses and disclosures of your Protected Health Information. This means that you may ask us not to use or disclose any part of your PHI for purposes of treatment, payment, or health care operations. You may request that we not disclose PHI to your health plan if the disclosure is for purposes of payment or health care operations and is not otherwise required by law. Trillium Pharmacy is obligated to honor this request when you have both submitted the request as required herein and you, or someone other than your health plan, have paid in full for the product or service.
You may also request that any part of your PHI not be disclosed to family members or friends who may be involved in your care. Your request must State of California the specific restriction requested and State of California to whom you want the restriction to apply.
Trillium Pharmacy is not required to agree to such a restriction. If we do agree, we will abide by your restriction unless we need to use your PHI to provide emergency treatment. In addition, we may elect to terminate the restriction at any time.
B. You have the right to request to receive information from us by an alternative means or at an alternative location if you believe it would enhance your privacy. For example, you may request that we send written communications to an alternative address. We will attempt to accommodate all reasonable requests and will not request an explanation from you as to the basis for your request.
C. You have the right to inspect and copy your Protected Health Information. If you would like to see or obtain copies of your PHI that we maintain in a designated record set, we are required to provide you access to your PHI for inspection and copying within 30 days after receipt of your request (60 days if the information is stored offsite). Alternatively, you have the right to request an electronic copy of your PHI, and we are required to provide it to you in a readable electronic form and format. We may charge you a reasonable, costbased fee to cover duplicating and mailing costs or the costs of preparation and transmission of PHI in electronic form. In addition, there may be situations where we may decide to deny your request for access. For example, we may deny your request if we believe the disclosure will endanger your life or health or that of another person. Depending on the circumstances of the denial, you may have a right to have this decision reviewed.
D. You have the right to amend your Protected Health Information. This means you may request an amendment of your PHI in our records for as long as we maintain this information. We will respond to your request within 60 days (with up to a 30-day extension, if needed). We may deny your request if, for example, we determine that your PHI is accurate and complete. If we deny your request, we will send you a written explanation and allow you to submit a written State of disagreement.
E. You have the right to receive an accounting of certain disclosures we have made of your Protected Health Information. An accounting is a record of the disclosures that have been made of PHI. This right generally applies to non-routine disclosures, i.e., for purposes other than treatment, payment, or health care operations, as described in this Notice, made in the six-year period prior to your request (although you are free to request an accounting for a shorter period). We are required to provide the accounting within 60 days (with one 30-day extension, if needed) and to provide one accounting free of charge in any 12-month period. (For more frequent requests, a reasonable fee may be charged.)
F. You have a right to receive notification in the event of a breach that involves your PHI. We may use your PHI to provide the required notifications in the event of a breach.
G. You have the right to obtain a paper copy of this notice from Trillium Pharmacy.You may request a copy from your pharmacy or from our HIPAA Privacy Office.
Effective February 2014
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